Salesforce is a powerful CRM platform used by businesses of all sizes.Like any cloud-based program, it occasionally has flaws and problems that impact users in various versions and geographical locations. To keep administrators, developers, and QA specialists updated, Salesforce updates its list of known issues on a regular basis. In this article, we’ll look at some of the most common and important Salesforce difficulties as of 2025, as well as useful solutions and resources. In this article, we will explore a list of common Salesforce known issues
1. Lightning Page Performance Lag
The poor speed of Lightning pages, particularly when they have embedded reports or several components, is one of the recurring issues that many customers complain about. User productivity is impacted by this issue, particularly when using outdated browsers or slow connections.
Impact:
Pages take 5–10 seconds longer to load, and components sometimes time out.
Workaround:
Reduce the number of components on a single page, optimize Lightning record pages, and consider using Classic for critical tasks until a fix is released.
2. Flow Errors with Complex Logic
Although Salesforce Flows has emerged as the preferred solution for business process automation, many users run into problems when constructing complex logic using loops, collections, and subflows.
Impact:
Especially when updating large amounts of data, flows can unexpectedly fail or give incorrect outcomes.
Workaround:
Break complex flows into smaller, manageable subflows. Also, monitor flow interviews via debug logs to detect where failures occur.
3. Email-to-Case Delays
The Email-to-Case feature is known to suffer delays in ticket creation, especially during high-traffic periods or orgs with complex routing rules.
Impact:
SLAs and customer satisfaction are impacted when support staff encounter a 30-minute delay in case creation.
Workaround:
Enable Enhanced Email-to-Case and reduce email rule dependencies. Regularly check Salesforce Trust for performance updates.
4. Reports Not Showing All Data
Some customers complain that reports don’t display all of the data, particularly when filters include formula or custom date fields.
Impact:
Reports appear incomplete or misleading, leading to poor decision-making.
Workaround:
Avoid using overly complex formulas within reports. Try recreating the report with standard fields or run the report in Classic view to verify results.
5. Duplicate Rules Not Triggering
Sometimes, while creating a lead or contact in Lightning Experience, duplicate management rules don’t activate.
Impact:
Users create multiple records with the same data, leading to data quality issues.
Workaround:
Switch to Classic UI for record creation, or use Apex triggers to manually check for duplicates until Salesforce addresses the issue.
6. Einstein Search Errors
Salesforce Einstein Search can occasionally produce incorrect or incomplete search results when custom objects or fields are used extensively.
Impact:
Search is used by users to navigate quickly, however the results are either irrelevant or incorrect.
Workaround:
Manually re-index search by disabling and re-enabling Einstein Search, or reduce field-level customizations that interfere with indexing.
7. Sandbox Refresh Not Reflecting Changes
Many users discover that recent configuration or metadata modifications are gone after refreshing the sandbox.
Impact:
Teams waste time troubleshooting missing settings or flows after a refresh.
Workaround:
Always take a backup of metadata using tools like Gearset or VS Code before initiating a sandbox refresh. After refresh, revalidate changes before testing.
How to Stay Updated on Salesforce Known Issues
Salesforce provides a dedicated Known Issues portal where users can search by product, impact, or version. You can:
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- Vote on issues to prioritize fixes
- Subscribe for email updates
- View estimated fix versions and workaround details
Conclusion
Salesforce is always changing, and with it come a number of well-known problems. Most of these issues have clear solutions or workarounds, even though they can have a short-term effect on your organization. You may avoid last-minute surprises as a Salesforce QA or admin by monitoring the Known Issues portal and testing your org proactively.
In order to exchange ideas and solutions, work with the Salesforce community on forums like Trailblazer and always record problems in your internal logs. Your Salesforce experience will work more smoothly if you take the initiative.
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